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Shipping & Returns
2. Items are generally shipped out within 1-2 working days after payment has been verified (Sat. & Sun. and most national holidays excluded.).
3. Shopping online can be an intimidating process for some or just plain confusing for others. If you have ever purchased anything online from a website that did not have a clear and simple delivery process, then you probably know the frustrations. Here at www.ChiBeautyTools.com, we appreciate your business and we want you to understand our shipping process prior to placing an order so you can know when to expect your parcel. Below is the exact step for step process ChiBeautyTools.com Staff takes when processing your order. By viewing and/or purchasing from ChiBeautyTools.com.You acknowledge and agree to all terms and policies of ChiBeautyTools.com.
1).All items will only be shipped to the shipping address provided by customer.Please make sure your address and phone number is correct.
2).All the packages are shipped out in the next day after you ordered. If your hair stylers are out of stock, We will email you to pick another style irons or dryers. Please add info@chibeautytools.com in your list so you will get emails from us.
3).No refunds. Unless the incorrect plug or incorrect model you reveived!
4).If you want to change the items, please send it back within 7 days and be responsible for the shipping. (Merchandise must be unworn and in the original packing, and accompanied by the original packing slip so we can properly credit your items for another one.)
All Shiping Is Free! All tools are shipped directly from Our company. All tools are shipped with www.usps.com www.dhl.com ...
4. Once we ship your package, we will send you tracking number once it available. Every ChiBeautyTools.com customer will receive a purchase confirmation, via email, that provides carrier and tracking information for their product. This information allows you to locate your product anytime during the transit process. Package transitting time normally takes 5 to 9 business days, 3-5days by DHL, depending on the destination, holidays and factors beyond Postal Service's control. If there is a little delay, please have more patience.
NOTE: DHL 3days Free Shipping to USA,CA now if order more then 20pcs~~
(Mini Order Qty 20pcs,accept Mix Styles & Colors);
Best Customer Service,Secure Online Shopping!
More order more discount !
We will repair your product within the warranty period provided that: The item has a manufacturer defect. The item(s) matches the item(s) on our order records.
Warranty does not cover the following occurences: Mishandled merchandise by customer. Unreasonable wear and tear of any kind. Damage caused by human.
No returns will be accepted without: A prior e-mail stating the specific problem(Wait until you hear back from us).
2. Under certain conditions, you may exchange or ask for a refund within 14 days from the original date of receiving.
3. Please contact us for return address if you want to send the items back. The return items must contain the following information: name, address, email, order number, telephone, detailed description of the problem.
4. In case the products arrive with damages, wrong delivery or mismatched models, exchange or refund is 100% guaranteed. However, we would not hold responsibility for damages caused by malice action(by customer herself/himself), and exchange or refund would be rejected.
5. For all defective items, buyer need to send pictures to proof the damages parts.
6. Returns will only be accepted when it's in its original condition and the item(s) matches the item(s) on our Order Records.
7. If return is for refund/exchange only and have non-quality cases, besides the shipping fees, we will also deduct 10% of the order total amount as handling fee and give you a partial refund or another product you like(charge or refund balance money for the different items).
8. All images displayed on our site are digital photos taken by us. Because of conditions of light and background, they might look a little different from what they really do in the real world. This would not be a reason for exchange or refund request.
9. Prices might vary from different seasons and our promotional campaigns. Price changing would not be a reason for exchange or refund request.
10. For exchange cases, please send the product back first and provide us a delivery tracking serial number and the link where to track this. We will have a new product dispatched to you as soon as we receive the return package.
11. When refund is processing, please be noted that you should send the product back to us, providing a tracking serial number and racking link. When the product arrives, we'll issue a refund in full immediately.
