Welcome to ChiBeautyTools !
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1. What forms of payment am I able to use?
2. Is it safe to use my payment?
3. Do you accept international orders?
4. How long will it take to receive my order and how much will shipping cost?
5. Will I need to sign for my order on delivery
8. What is your return policy for items ordered online?
9. What we do if the custom block the items?
| 1. Q: |
What forms of payment am I able to use? |
| A: |
We accept Western Union, Bank Transfer, MoneyGram .
|
| 2. Q: |
Is it safe to use my payment? |
| A: |
Yes. We guarantee that every transaction you make at ChiBeautyTools.com will be 100% safe. This means you pay nothing if any unauthorized charges are made to your payment as a result of shopping at ChiBeautyTools.com. After confirmed your payment, we all can ship your order same day after confirm payment,and email the DHL tracking number for you. so that you can trust our company as best wholesaler friends,100% guarantee get all order safely door to door for you too. |
| 3. Q: |
Do you accept international orders? |
| A: |
Yes, we accept orders from Australia, Belgium, Canada, Denmark, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly though our website. If you are outside one of these locations, just email info@ChiBeautyTools.com. We can ship your order almost anywhere in the world utilizing DHL. |
| 4. Q: |
How long will it take to receive my order and how much will shipping cost? |
| A: |
Delivery times depend on the availability of the items you order and the shipping option you select. It takes 5-9 days for international shipping, and we provide free shipping for the most of orders. |
| 5. Q: |
Will I need to sign for my order on delivery |
| A: |
Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery. |
| 6. Q: |
How can I track my order |
| A: |
We will email the tracking number once your product is dispatched, please check your email box frequently.The following is a list of the international shipping methods available at Trademic that provide tracking services: |
| 7. Q: |
How do I cancel my order |
| A: |
Please email to info@ChiBeautyTools.com within 6 hours of purchasing, you will be notified of the refund via email once successfully cancelled. Please note: we are unable to cancel an order once we have shipped it. |
| 8. Q: |
What is your return policy for items ordered online? |
| A: |
Products purchased on ChiBeautyTools.com may be returned within 7 days of receipt, as long as the item is unused, accompanied by a receipt and part of our current catalog. See our return policy for more information. |
| 9. Q: |
What we do if the custom block the items? |
| A: |
ChiBeautyTools.com use special logistical channels to ship replical chi hair products. Our items generally shipping from Hong Kong,China, after 3 to 5 days, will be delivered to your door. ChiBeautyTools.com guarantee that 99% of transportation are safe. But sometimes, the customs will check carefully. If your items seized by Chinese customs, ChiBeautyTools.com guarantee 100% re-delivery. You will not have any loss. Because the weight of each shipment no more than 150kg, The probability of detention in your country is very small.If the items are detained in your country customs, ChiBeautyTools.com guarantee that we will do our best to help you get back your items. |
Any other questions may be submitted to info@ChiBeautyTools.com and will be answered accordingly.
